The School is in search of a Student Services & Financial Aid Officer to join its team. The ideal candidate is a dynamic administrative and technologically proficient professional with a passion for the arts and dance. A minimum of three years’ work experience is preferred, ideally within an arts and culture organization, arts training institution, educational institution or equivalent.

Reporting to the Managing Director, the Student Services & Financial Aid Officer will manage registration and financial aid services to the students of the Professional Training Program, registration services for its recreational programs to the general public, as well as perform and oversee tasks related to registration, records and admissions for all programs and contribute to the overall promotion of the School.


  • Accountable to, and draws authority from, the Managing Director
  • Cooperates and works closely with staff members and faculty at the School
  • Provides supervision and direction to part-time administrative staff
  • Where appropriate, provides supervision to volunteers carrying out School programs

Roles and Responsibilities

  • Acts as registrar for students in all programs – develop and administer registration processes for all programs.
  • Receive and account for all payments to the School, including the issuance of receipts and charitable tax receipts.
  • Assists the Managing Director with general administrative and financial management support including, but not limited to, all bank deposits and petty cash reconciliation.
  • Updating and tracking all student and constituent information in the database.
  • Provides leadership in the use of registration systems by giving appropriate recommendations for new and improved applications and ensuring staff is adequately trained as required.
  • Understands privacy requirements related to student and participant records and establishes appropriate procedures.
  • Contribute to the School’s day-to-day operation as part of our administrative team, including reception duties and fielding inquiries.
  • Handle all general enquiries and provide a high level of service to constituents.
  • Maintains a good understanding of the School’s programs, policies, activities and functions within the School to be able to address general inquiries.
  • Where appropriate, provides support and or supervision to other staff members, student employees, and volunteers carrying out the School’s programs and initiatives, including fundraising.

For the Professional Training Program, but not limited to the following:

  • Facilitate student financial assistance processes and serve as primary contact on all matters related to Canada Student Loans/Ontario Student Assistance Program.
  • Remains current regarding requirements for Student Visas/guardianship/CRA (T4A/T2202A forms).
  • Oversees and monitors the Ministry of Training, Colleges and University and Private Career College status in collaboration with the Managing Director.
  • Be up to date and familiar with all legislation and regulations related with the administration of a Private Career College and/or government student loan programs.
  • Coordinates evaluation process for current students, compiles information, and works with Artistic Director to finalize student transcripts.
  • Coordinates ticket sales and the box office for the School’s mainstage performances with Communications & Engagement Manager.
  • Works closely with students through regular interaction and on projects.

For the Recreational Programs, but not limited to the following:

  • Coordinates day-to-day operations and facilitate bursary assistant process.
  • Develop programs with programming staff, including issues related to schedule, staffing (faculty, accompanists, and reception), and studio booking.
  • Monitor and track revenue streams in collaboration with the Managing Director.
  • Act as primary liaison between faculty, accompanists, and administrative staff.
  • Assist in developing of marketing and communications strategy with the Communication & Engagement Manager to promote programs and grow enrollment.
  • Other duties as assigned

Skills and Qualifications:

  • 3+ years of direct experience in arts or education administration or equivalent
  • Excellent interpersonal and customer service skills, research, statistical, policy development; negotiation and conflict resolutions skills; strong analytical skills for interpreting and preparing financial and other reports;
  • Highly organized with the ability to manage multiple projects effectively
  • Strong computer skills (MS Office)
  • Familiarity with CRM databases (Sumac)
  • Good level of financial literacy
  • Flexible can-do attitude with a willingness to jump in where needed
  • Works independently while collaborating effectively with the larger team
  • Broad understanding of the not-for-profit sector.
  • French language is an asset, but not required

Particulars of the Position:
The role is a full-time position, commensurate with experience and includes a full benefits package after a successful probation period. The standard work week is Monday to Friday, 8 a.m. to 4 p.m. with some evenings and weekends required.
Salary range: $40,000 – $45,000, plus benefits
Start Date: October 16, 2019

How to Apply:
To be considered for the position, please send a cover letter and resume in one PDF document, by email to [email protected] by 5 p.m. on October 11, 2019. Consideration of applications will begin immediately and continue until the position is filled.

We thank all applicants in advance, but only those selected for an interview will be contacted.

Unfortunately, 80 Winchester Street is not physically accessible at this time.

The School is committed to employment equity through a process which identifies and eliminates any
discrimination in the organization’s employment procedures and policies. All qualified individuals who
would contribute to the diversification of the School are encouraged to apply.